This Terms and Conditions Agreement (“Agreement”) is a legally binding contract between you (“You” or “User”) and Future Horizons EOOD, a company registered at Sofia 1797, Studentski District, 91B Metodi Andonov str., entr. A, ap. 14, Bulgaria, email: support@praxon.io (referred to as “we” or “our”), operating under the ‘Praxon.’ These terms and conditions apply to your access to and utilisation of the website praxon.io.
By accessing, using, or clicking “I agree” to accept any of the services offered by Praxon (collectively referred to as “Praxon Services”), you acknowledge that you have thoroughly reviewed, comprehended, and agreed to all the terms and conditions outlined in this Agreement, also referred to as “these Terms,” as well as the Privacy Policy of Praxon.
Furthermore, when using specific features of our services, you may be subject to additional terms and conditions that are specific to those features.
Key Definitions
Capitalised terms not otherwise defined in these Terms will have the following meanings:
“Cryptocurrency” shall mean BTC, ETH, USDT, LTC and any digital assets that may be purchased and sold via the Service.
“Exchange Fees” shall mean fees charged in connection with the Service at the applicable rates and computation methods specified in the Fee Schedule.
“External Account” shall mean any financial account of which you are the beneficial owner maintained by a third-party payment service or a financial institution.
“Force Majeure Event” shall mean an event beyond Praxon reasonable control, including but not limited to blockchain network failure, equipment or software malfunction, communications or power failure, the action of government, labour disputes, accidents, riots, insurrection, war, fire, acts of God such as extraordinary weather conditions, earthquakes, floods, or any other cause beyond Bintense’s reasonable control.
“Funds” shall mean Cryptocurrency or Fiat currency.
“Market Exchange Rate” shall mean the prevailing market exchange rate, as determined by liquidity providers.
“Actual Exchange Rate” shall mean the exchange rate at which an exchange order was executed.
“Wallet” shall mean any Cryptocurrency address or account owned, controlled, or operated outside of the Service.
“Service” shall mean the exchange of Fiat currency to Cryptocurrency and Cryptocurrency to Fiat currency.
“United States” shall mean the United States, the District of Columbia, and Insular Possessions of the United States.
“U.S. legal entity” shall mean as follows:
(a) A United States citizen, resident, national, or protected individual under 8 USC 1324b(a)(3).
(b) A corporation or partnership organised under the Laws of the United States.
(c) A United States financial institution and its affiliates, branches, offices, or agents incorporated, organised, or located in the United States.
(d) An estate of a U.S. citizen or resident.
(e) A trust controlled by a U.S. citizen, resident, national, protected individual, company, or financial institution.
(f) A pension plan of an employee of a legal entity described in paragraph (b) above unless the plan is for a foreign employee.
(g) A legal entity organised or incorporated outside the United States where a U.S. legal entity:
- Holds a 50% or greater equity interest by votes or value of the entity.
- Holds a majority of seats or memberships on the entity’s board of directors.
- Directs, authorises, or otherwise controls the entity’s actions, decisions, or operations.
Acceptance of Terms and Conditions
Agreement to Terms
You are required to agree to all the terms outlined in this Agreement. If you do not agree with or accept all the terms of this Agreement, please immediately cease accessing and using all services and products provided by Praxon. This Agreement is applicable to all users and customers of the Exchange, whether as a guest or a registered user.
Age and Legal Capacity
If you are under the age of eighteen (18) or below the legal age required for entering into legally binding contracts as per applicable laws, you are not authorised to use any of Praxon services and products. By continuing to access or use the Site, you confirm that you are either (18) years of age or older or possess the legal capacity to enter into legally binding contracts as required by applicable laws.
Providing false information about your age in order to gain access to any of Praxon services and products constitutes a violation of this Agreement.
Eligibility and Account Suspension
Eligibility Criteria
To utilise Praxon, you must meet specific eligibility criteria. You must not be a citizen or resident of countries where transactions are prohibited by international sanctions, their internal law regulations, or countries based on criteria determined by our AML (Anti-Money Laundering) team.
Service Availability
Praxon may not offer the Service in all markets and jurisdictions.
U.S. Legal Entities
If you qualify as a U.S. legal entity (as defined in the “Key Definitions” section), you are not eligible to use any of our Services.
Representation and Warranty
By using our Service, you represent and warrant that:
(a) You are of legal age to enter into a binding contract, which means you are 18 years of age or older (or the legal age in your jurisdiction, whichever is greater).
(b) You possess full power and authority to enter into this agreement, and in doing so, you will not violate any other agreement to which you are a party.
(c) You will not use our Service if any applicable laws in your country prohibit you from doing so in accordance with these Terms.
(d) You are not located in, or a national or resident of any country to which the United States has embargoed goods or services.
(e) You have not been previously suspended or removed from using our Service.
Representation on Behalf of a Legal Entity
Legal entities represent and warrant that:
(a) The legal entity is duly organised and validly existing under the applicable laws of the jurisdiction in which it is organised.
(b) You are duly authorised by the legal entity to act on its behalf.
Imposing Eligibility Requirements
Praxon reserves the right to condition your access to, or continued access to, the Service by imposing eligibility requirements.
Verification of Eligibility
Praxon may require you to demonstrate that you continue to meet the eligibility requirements over time.
Prohibition of Illegal Activities
You are strictly prohibited from engaging in any illegal activities while using our Service.
Account Suspension
Praxon reserves the right to temporarily or permanently suspend your account in the following situations:
- Ineligibility: If you do not meet the eligibility requirements to use our Service.
- Breach of Terms: If you violate any of the terms outlined in these Terms and Conditions.
Please be aware that account suspension may occur at our discretion and in accordance with our policies and guidelines.
Service
Exchange Services
Praxon offers exchange services that facilitate the conversion of fiat currency (e.g., EUR) into cryptocurrencies (e.g., BTC, ETH, USDT, LTC) and vice versa.
Risks
Risk of Loss
Engaging in any exchange operation in the cryptocurrency market carries inherent risks and may result in significant financial losses.
Suitability
Before using the Service, you should carefully assess whether it is suitable for you based on your financial resources and circumstances.
Cryptocurrency Volatility
Cryptocurrencies are known for their inherent unpredictability and volatility, which is likely to persist in the foreseeable future. These factors expose users to the risk of hacks, transfer errors, and government sanctions that are beyond Praxon control.
It is essential to refrain from exchanging funds that you cannot afford to lose. Cryptocurrency purchase should be made with caution and within your risk tolerance.
Not an Endorsement of Trading Platforms
Praxon is not a trading platform and does not endorse, support, or recommend any specific trading platforms. Praxon shall not be held liable for any loss or damage, including the loss of funds or profits, arising from the use of external trading platforms.
Understanding Risks
Please refrain from using the Service if you do not fully comprehend these risks associated with cryptocurrency exchange. It is crucial to have a thorough understanding of the risks involved before participating in such activities.
General Obligations and Restrictions
Praxon Account
Single Account per User
You are allowed to have only one Praxon account per user of the Service.
Responsibilities When Creating a Praxon Account
Upon creating a Praxon Account, you commit to the following:
(a) Providing accurate, current, and complete information.
(b) Establishing a strong password that is not used for other online services.
(c) Safeguarding the security of your account by refraining from sharing your password with third parties.
(d) Promptly informing Praxon if you detect any suspicious activity on your account.
(e) Assuming responsibility for all activities conducted under your account.
Praxon Account Registration and Requirements
Registration
- Application for Praxon Account: All Users are required to apply for a Praxon Account before utilising Praxon Services. During the registration process, you must provide your real name, email address, and password. Additionally, you must accept these Terms, the Privacy Policy, and other Praxon Platform Rules. Praxon reserves the right to refuse, at its discretion, the creation of an Account for any user.
- Accuracy of Information: You agree to furnish complete and accurate information during the Account registration process. It is your responsibility to ensure that the information remains up-to-date to maintain the integrity and accuracy of your account information.
- One User, One Account: Each User (including business or legal entities), may maintain only one main account at any given time. Users must not register one or more sub-accounts under any circumstances.
Account Usage Requirements
The account registrant is the sole authorised user of the Praxon Account. Praxon retains the right to suspend, freeze, or terminate Accounts if they are accessed or used by individuals other than the account registrant. In the event you suspect or become aware of any unauthorised use of your username and password, it is your responsibility to promptly inform Praxon. Praxon assumes no liability for any loss or damage arising from the use of the Account, with or without your authorization.
Account Security
Praxon is dedicated to maintaining the security of User funds and has implemented industry-standard protections for Praxon Services. As a user, you agree to treat your access credentials, such as your username and password, as confidential information and refrain from disclosing such information to any third party. You are also solely responsible for implementing the necessary security measures to safeguard your Praxon Account and personal information.
You bear sole responsibility for the security and confidentiality of your Account and password. Praxon shall not be held liable for any losses or consequences resulting from authorised or unauthorised use of your account credentials, including but not limited to information disclosure, information release, consent, or submission of various rules and agreements by clicking on the website, online agreement renewal, etc.
By creating a Praxon Account, you hereby agree to:
- Immediately notify Praxon if you become aware of any unauthorised use of your Account and password or any other security breaches.
- Strictly adhere to all Praxon mechanisms or procedures related to security, authentication, and exchange.
- Take appropriate steps to log out of your Account at the conclusion of each session.
Password Security and Maintaining Contact Information
Responsibility for ID and Passwords
You are solely responsible for maintaining the security and proper control of all IDs, passwords, personal identification numbers (PINs), or any other access codes used to access Praxon services. Any loss or compromise of this information, as well as personal information, could lead to unauthorised access to your Praxon account by third parties.
Importance of Keeping Information Current
It is your responsibility to ensure that your email address on your account is kept up to date in order to receive notifications and alerts. Praxon shall not be held liable for any loss or damage resulting from a failure to adhere to the rules governing account information protection or a failure to acknowledge or respond to any notifications or alerts sent by us.
Immediate Action in Case of Compromise
If you suspect or believe that your account information has been compromised, you must contact Support or directly get in touch with Praxon as soon as possible. Prompt action is crucial to secure your account.
Protection Against Computer Threats
Praxon bears no responsibility for any damages or disruptions caused by computer viruses, spyware, malware, or any other harmful software that may affect your computer or other equipment, or for any phishing, spoofing, or other types of attacks. We strongly recommend regular use of reliable antivirus and malware screening and prevention software.
When in doubt about the authenticity of communication from Praxon, you should access your account through the official Praxon website (praxon.io) rather than clicking on links contained in emails. This practice will help ensure the security of your account and personal information.
Confidentiality of User Credentials
Each User is obliged to maintain the strict confidentiality of their User Credentials and refrain from sharing them with any other individual, for any purpose. This includes, but is not limited to, initiating or executing payment transactions involving the Account. Additionally, Users must not disclose their User Credentials in an identifiable manner to third parties on any device. This prohibition extends to actions such as writing down or recording User Credentials without disguising them.
Secure Record-Keeping
Users must take all reasonable efforts to secure all records related to their User Credentials. This includes keeping such records in a secure physical location that is only accessible or known to the User. These records should be stored in a manner that makes it unlikely for them to be accessed by third parties.
Compliance with Security Instructions
Users are expected to adhere to all security instructions provided by the Company and undertake measures to protect the security, prevent tampering, or unauthorised use of their User Credentials, the Site, or the Platform. This encompasses the security measures outlined in our Privacy Policy.
Immediate Notification
Users are required to notify the Company promptly through channels prescribed by the Company in the event of:
(i) Loss of User Credentials.
(ii) Disclosure of User Credentials to third parties or any other compromise of User Credentials.
(iii) Reasonable suspicion of unauthorised use of User Credentials.
Strong Passwords and PINs
Users should create strong passwords and PINs to enhance security. This includes using a combination of letters, numbers, and special characters and avoiding easily accessible personal information in the creation of passwords and PINs. For instance, Users should refrain from using consecutive numbers or basing their PIN on personal data such as their contract ID, birthdate, telephone number, identification number, or any other readily available personal information.
Accessing our Service and Account Security
Service Access
Our primary objective is to ensure uninterrupted access to our Service. Nevertheless, there may be occasions when we need to limit access to certain parts of our Service or the entire Service, both for registered and non-registered users.
Privacy Concerns
We highly value your privacy. All information you provide when registering with our Service or when engaging with any interactive features offered through our Service is subject to our Privacy Policy. By utilising the Service, you also give your consent to abide by our Privacy Policy.
Transfer of Funds to Praxon Account
Eligible External Accounts
You may transfer funds from an External Account of which you are the beneficial owner. This includes, but is not limited to, payment service accounts, deposit or bank accounts with a financial institution, or Digital Asset Accounts.
Use of External Accounts
An External Account may be used to pay for your orders or receive payments within your Praxon account.
Compliance with AML/KYC Requirements
The External Account you use must comply with all regulatory Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
Credit Card Payments
You can pay with a credit card. By doing so, you confirm that you have read, understood, and accepted these Terms and Conditions. Please note that credit card payments may experience delays or rejections.
Credit Card Payment Liability
Your credit card company or a third-party processor may reject your credit card payment. Praxon will not be liable for any losses, fees, or charges associated with the use of your credit card.
Additional Terms
Using your credit card for deposits is subject to additional terms and fees set forth in your credit card agreement.
Chargeback Authorization
In the event of a chargeback, you authorise Praxon to deduct any related costs and fees directly from your Funds without prior notice.
Communications
Electronic Communications Consent
You consent to receive electronically all communications, agreements, documents, receipts, notices, tax forms, and disclosures provided by Praxon in connection with the Service and your Praxon account.
Methods of Communication
You acknowledge that Praxon may provide these communications by posting on web pages via the Service, emailing them to the address you provide, and sending text messages to your mobile phone. Note that carrier fees may apply for text messages.
Access Requirements
To access electronic communications, you must have a computer with an internet connection, a current web browser, and software to read PDF files.
Contact Information Updates
You are responsible for maintaining current email addresses, mobile phone numbers, and mailing addresses on file with Praxon. Communications are considered sent on the date indicated by the Praxon system, regardless of whether you received or accessed them.
Consequences of Invalid Contact Information
If your email address or mobile phone number becomes invalid, leading to the return of electronic communications, Praxon may consider your account as inactive.
Withdrawal of Consent
You have the option to withdraw your consent to receive electronic communications by notifying Praxon support. However, this may result in the suspension or termination of your use of the Service.
Request for Paper Copies
If you withdraw consent for electronic communications and desire paper copies of previous communications, you may request them from Praxon support. A processing fee of 0.30 EUR per page, along with shipment expenses, may apply, and you must provide a current physical mailing address.
Nature of Relationship
Independent Contractor Relationship
The relationship between you and Praxon is that of independent contractors.
No Fiduciary Relationship
Praxon is not acting as your agent, advisor, partner, broker, trader, intermediary, or in any fiduciary capacity.
No Advisory Services
All communications provided to you should not be construed as advice of any kind, nor should they prompt you to perform or refrain from performing any action.
Taxes
Tax Responsibility
It is your responsibility to determine whether any taxes apply to transactions conducted using the Service.
Reporting and Remittance
You are fully responsible for reporting and remitting the correct tax amounts to the relevant tax authority.
Tax Determination
Praxon is not responsible for determining whether taxes apply to your transactions.
Fair Use
Responsible Use of Service
By using the Service, you agree not to violate any laws, contracts, intellectual property rights, or any other third-party rights, nor commit any wrongful acts, crimes, or torts. You are solely responsible for your conduct while using our Service.
No Interference with Service
You agree not to use the Service in a manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Service. You also agree not to damage, disable, overburden, or impair the Service’s functionality.
Prohibited Activities
You agree not to use the Service for illegal gambling activities, money laundering, financing of terrorist activities, fraud, or other illegal activities.
Automated Means
You agree not to use any automated means or interfaces not provided by Praxon to access the Service or extract data.
Unauthorised Account Use
You agree not to use or attempt to use another user’s account.
Content Filtering
You agree not to attempt to circumvent content-filtering techniques or access areas of the Service for which you are not authorised.
Third-Party Applications
You agree not to develop third-party applications that interact with the Service.
Accuracy of Information
You agree not to provide false, inaccurate, or misleading information.
Encouragement of Prohibited Activities
You agree not to use the Service to encourage or induce any third party to engage in the prohibited activities listed above.
Unclaimed Property
Unclaimed Funds
If Praxon is unable, for any reason, to return your Funds to your External Account after a reasonable period of account inactivity, Praxon may report and remit such Funds in accordance with applicable unclaimed property laws.
Exchange Terms
Definition of Service
By submitting an order through the Service interface, you authorise Praxon to execute a transaction on a spot basis and charge you all applicable fees.
Required Information
You must provide all required information as per the instructions presented on the screen.
Accuracy and Completeness
You represent and warrant that any information you provide is accurate and complete.
Praxon Discretion
Praxon may, at any time and in its sole discretion, refuse any transaction order submitted, impose limits on the transaction amount, or impose any other condition or restriction on your use of the Service.
Transaction Fees
By using the Service, you agree to pay Praxon the fees for exchanges and any transactions completed using the Service, which may be changed from time to time.
External Account Fees
In addition to the Fees, your External Account operator may impose fees related to your use of your External Account. These fees will not be reflected in the transaction information provided by Praxon. You are solely responsible for paying any fees imposed by an External Account operator.
Authorization for Fee Deductions
By using the Service, you authorise Praxon or a designated payment processor to charge or deduct your Funds for any applicable Fees associated with the transactions you complete using the Service.
Maximum Fee Rates
Fees charged for the Service shall not exceed the maximum rates permitted by applicable law. If the Exchange Fees exceed the maximum rates permitted by applicable law, they will be automatically reduced to the maximum allowable rates.
Consequences of Fee Non-Payment
If you fail to make any payment of fees, commissions, charges, or other expenses owed to Praxon for more than 60 days, Praxon reserves the right to refuse transaction orders, impose limits on transaction amounts, or impose other conditions or restrictions on your use of the Service. Praxon may also charge you 1% monthly interest and/or the maximum percentage permitted by applicable law to cover Praxon loss of income and collection-related costs.
Exchange Rate
Execution at Market Exchange Rate
Praxon will make commercially reasonable efforts to execute transactions at or close to the Market Exchange Rate after receiving orders from you regarding a relevant Transaction.
Actual Exchange Rate
You acknowledge that the Actual Exchange Rate may differ from the Market Exchange Rate, and Praxon will not be liable for any difference or ‘slippage’ between the relevant rates. This may result in you receiving less Cryptocurrency or Fiat currency than expected when you initiated the transaction.
Volatility Warning
You acknowledge that during periods of marketplace volatility for any Cryptocurrency, the Actual Exchange Rate may differ from the Market Exchange Rate.
Timely Settlement
Praxon will use commercially reasonable efforts to settle exchange orders as soon as possible on a spot basis and within two (2) days of the date you submitted a transaction order.
Payment for an External Account
Accepted Payment Methods
Only payment methods specified by Praxon may be used to purchase Cryptocurrency. By submitting an exchange order, you represent and warrant that you are authorised to use the designated payment method and authorise Praxon or its payment processor to charge your designated payment method.
Invalid Payment Method
If the payment method is invalid or unacceptable, your exchange order may be suspended or cancelled.
Disruption of Service
Error Correction
In the event of an error in providing the Service, an error in an exchange order confirmation, processing errors, or any other such situation, Praxon reserves the right to correct the error and adjust your purchase transaction accordingly or cancel the purchase and refund any received amount after deducting applicable fees.
Market Disruption and Force Majeure
In a market disruption or Force Majeure event (as defined in Key Definitions above), such as blockchain network failure, Praxon may suspend access to the Service.
Post-Event Exchange Rates
Following any such event, you acknowledge that prevailing market exchange rates may differ from the rates available before the event.
Cancellation of Transaction Orders
Cancellation Before Execution
You may cancel an order initiated via a transaction order form only if the cancellation occurs before Praxon executes the transaction.
No Post-Execution Changes or Cancellations
Once your order has been executed, you may not change or cancel your authorization for Praxon to complete the transaction.
Partial Order Cancellation
If an order has been partially filled, you may cancel the unfilled portion.
Insufficient Funds
If a transaction order cannot be completed due to insufficient funds, Praxon may cancel the entire order or fulfil a partial order using available Funds.
No Refunds
Final Exchange Operations
All exchange operations, sales, and purchases of Cryptocurrency via the Service are final.
Refund Exceptions
Praxon does not accept any returns and will not provide any refunds unless specifically provided in these Terms and Conditions.
Transfers of Cryptocurrency
Third-Party Networks
You acknowledge that the networks used for Cryptocurrency transfers are operated by third parties and are outside the control of the Service. Praxon does not guarantee or take responsibility for the security of Cryptocurrency transfer networks, and losses may occur due to the use of such networks.
Transfer Speeds
You acknowledge that the speeds of Cryptocurrency transfer networks are outside the control of Praxon. Transfer times may vary, and Praxon is not liable for any consequences resulting from delays in Cryptocurrency deposits or withdrawals.
Address Accuracy
You acknowledge that you are solely responsible for providing the correct personal wallet address when buying or selling Cryptocurrency orders with a Praxon Account. Errors in wallet address information are your responsibility, and Praxon does not verify wallet address details or take responsibility for any errors in wallet address information provided for your buy or sell Cryptocurrency order.
Intellectual Property
Intellectual Property Rights
Ownership of Content and Materials
Unless otherwise indicated, all copyright and other intellectual property rights in all content and materials contained on our website or provided in connection with the Service are the proprietary property of Praxon and its related entities, protected by international copyright laws and other intellectual property rights laws.
Content and Materials
Content and materials encompass the Praxon logo, designs, text, graphics, images, information, data, software, files, and their selection and arrangement.
Intended Use
Praxon does not permit the use of content and materials for any purpose other than their intended purposes.
Limited Licence
Praxon grants you a limited, non-exclusive, and non-sublicensable licence to access and use content and materials for your personal or internal business use.
Restrictions
This licence does not allow resale of content or materials, distribution, public performance, public display, modification, or any derivative use of content or materials.
Feedback
Any suggestions, ideas, or other materials provided by you regarding the Service or the company, whether through correspondence with support or other means, posted through our Service, or otherwise, become the intellectual property of Praxon and its related entities.
Ownership of Feedback
Praxon will own exclusive rights to any information submitted as suggestions, ideas, or feedback to change or improve the service (Feedback). Such Feedback is non-confidential and becomes the sole property of Praxon.
Use of Feedback
Praxon is entitled to the unrestricted use and dissemination of the Feedback for any purpose, whether commercial or otherwise, without acknowledging or compensating you. You waive any rights, including copyright and moral rights, that you may have to the Feedback.
Disclosure of Identity
Praxon reserves the right to disclose your identity to any third party claiming that content posted by you constitutes a violation of their intellectual property or privacy rights.
Trademarks
Praxon Trademarks
“Praxon” and the Praxon logo are trademarks of v and its related entities and may not be copied, imitated, or used, in whole or in part, without prior written permission from Praxon.
Use of Trademarks
You may not use any trademark, product, or service name of Praxon without prior written permission.
Prohibited Use
This prohibition includes the use of metatags or hidden text utilising any trademark, product, or service name of Praxon.
Praxon Assets
The look and feel of the Praxon Site and Service, including all page headers, custom graphics, button icons, and scripts, constitute the service mark, trademark, and/or trade dress of Praxon and may not be copied, imitated, or used, in whole or in part, without prior written permission.
Other Trademarks
All other trademarks, registered trademarks, product names, and company names or logos mentioned on the Service are the property of their respective owners. Any reference to products, services, processes, or other information, by name, trademark, or otherwise, does not constitute or imply endorsement, sponsorship, or recommendation by Praxon.
This revision clarifies the ownership and use of intellectual property rights, including trademarks, and emphasises the restrictions on unauthorised use.
Third-party Content
While using the Service, you may have access to content provided by third parties, which may include links to web pages hosted by these third parties, such as links to Facebook.
Praxon Limited Role
Praxon does not exercise control over, endorse, or adopt any third-party content and assumes no responsibility for such content. This includes material that may be misleading, incomplete, erroneous, offensive, indecent, or otherwise objectionable.
Disclaimer of Responsibility
Praxon is not responsible or liable for any loss or damage of any nature incurred as a result of your interactions or dealings with third parties or your use of third-party content.
Use at Your Own Risk
Your interaction with and use of third-party content are entirely at your own risk. It is your responsibility to exercise caution and judgement when accessing and engaging with third-party content.
Customer Complaints Procedures
General Notes
Praxon is dedicated to providing the highest level of service and ensuring customer satisfaction.
If you are dissatisfied with any aspect of our services or wish to provide feedback or express your opinion, you may register a complaint. Please follow the instructions below to do so.
Praxon is committed to treating all customers with respect and transparency, handling complaints fairly, and providing timely responses.
Our response to your complaint aims to be constructive, including explanations and reasoning whenever possible.
How to Register a Complaint
To register a complaint, please prepare identifying information related to yourself and the transaction subject to the complaint. This information may include:
- Your Praxon account number.
- Full name and address as provided during your account registration.
- Transaction number.
You can send your complaint via email to: support@praxon.io. Please include “complaint” in the subject line.
Alternatively, you can send your complaint by regular mail to the following addresses:
- 46 Alabin Street, 4th floor, 1000 Sofia Center, Sofia, Bulgaria
Stage One: Complaint Investigation
Upon receiving your complaint, you will be informed by email about the investigation process and the expected timeframe, typically within 2 working days. Our team will examine the complaint within 14 business days from the date of receipt.
We will provide a response to your complaint via email or certified mail.
In special circumstances, we may require an additional 10 days for the investigation, and we will inform you of the reason for the delay.
Stage Two: Manager Review
If you are not satisfied with the response received in stage one, you have the option to request an additional review by a manager.
Please explain the reasons for your dissatisfaction with the response received in stage one.
A manager will review your complaint and the response provided during stage one within 14 business days. We aim to investigate and resolve complaints or appeals within 14 working days of receipt during stage two. If we cannot meet this timeframe, we will inform you of the reason and provide an alternative resolution timeframe, which may include an additional 10 business days.
Stage Three: Mediation
If you remain dissatisfied after completing stages one and two, you have the option to apply for mediation.
Discontinuance of Service. Suspension and Termination
Praxon reserves the right, at its sole discretion and without liability to the customer, to discontinue, temporarily or permanently, access to any Praxon Service at any time and without prior notice.
In the event of any breach of these Terms and Conditions by a customer, a Force Majeure Event, or any other circumstances that would render the provision of the Service commercially unreasonable for Praxon, Praxon may, at its sole discretion and without liability to the customer, suspend your access to the Service without prior notice.
Following such an event, Praxon may choose to terminate your access to the Service, deactivate your account, and delete all associated information.
If your account is terminated, Praxon will make reasonable efforts to return any Funds in your account after deducting applicable fees.
Limitation of Liability, Indemnity, And Disclaimer of Warranties
Limitation of Liability:
Except as otherwise required by law, under no circumstances shall Praxon, its suppliers, service providers, directors, members, employees, or agents be liable for any special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data. These damages may arise from contract, tort, negligence, or any other legal theory, and they are connected with the use of or inability to use our services.
This includes damages resulting from reliance on information obtained from Praxon, or mistakes, omissions, interruptions, deletion or loss of files or information, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from a force majeure event, communications failure, theft, destruction, or unauthorised access to records, programs, or services.
To the maximum extent permitted by applicable law, in no event shall the aggregate liability of Praxon, including company suppliers, service providers, directors, members, employees, or agents, whether in contract, warranty, tort, negligence (active or passive), arising out of or relating to the use of, or inability to use, Praxon Service, or to these terms exceed the fees paid by you to Praxon during the 12 months immediately preceding the date of any claim giving rise to such liability.
Indemnity
|You agree to defend, indemnify, and hold harmless Praxon, its directors, members, employees, agents, officers, and affiliates from any claim, demand, action, damage, loss, cost, or expense, including reasonable attorneys’ fees. These may arise out of or relate to your use of, or conduct in connection with, the Service or your violation of these Terms and Conditions or any rights of any other entity.
Disclaimer of Warranties
Praxon provides services on an “as is” and “as available” basis.
Praxon expressly disclaims, and you waive, all warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. This disclaimer applies to the information, content, and materials contained therein.
You acknowledge that information you store or transfer through Praxon services may become irretrievably lost, corrupted, or temporarily unavailable due to various causes. These causes may include but are not limited to software failures, protocol changes, force majeure events, denial-of-service attacks, maintenance, or other factors. You acknowledge this risk and confirm that you are solely responsible for backing up any information you store or transfer through the Service.
Applicable Law Arbitration
Jurisdiction
The Terms and Conditions shall be governed by, construed, and enforced according to the laws of Bulgaria (for praxon.io), and you submit to the non-exclusive jurisdiction of the courts in those jurisdictions.
Conflict Resolution
|The parties shall make all reasonable efforts to amicably resolve any dispute or controversy arising directly out of this Agreement. If a dispute arises that cannot be resolved through direct negotiations, the parties may initiate a mediation proceeding under separate, mutually agreed arrangements. The mediation will be conducted by a mediator in accordance with the rules prescribed by the Resolution Institute. Any mediation award resulting from such proceedings, initiated by both parties, shall be final and binding upon the parties. This clause does not limit the rights of consumers provided by consumer protection legislation, nor does it preclude any party from pursuing other remedies, including legal remedies before a competent court.
Miscellaneous
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Praxon, superseding all prior and contemporaneous understandings between the parties regarding the Service.
Amendment
Praxon reserves the right to make changes or modifications to these Terms and Conditions from time to time, at Praxon sole discretion, by posting the amended Terms and Conditions on the website and by communicating these changes through any written or other contact methods established with you.
The amended Terms will become effective immediately upon publication, and your use of the Service following the date of publication will constitute your consent to such amendments.
Waiver
Failure or delay by Praxon in exercising any right, power, or privilege under these Terms and Conditions shall not operate as a waiver.
Severability
The invalidity or unenforceability of any provision in these Terms and Conditions shall not affect the validity or enforceability of any other provisions, all of which shall remain in full force and effect.
Descriptive Headings
The descriptive headings of these Terms and Conditions are inserted for convenience only and do not constitute a part of the Terms and Conditions.
Assignment
You may not assign or transfer any of your rights or obligations under these Terms and Conditions, including in connection with any change of control.
Praxon may assign or transfer any or all of its rights under these Terms and Conditions, in whole or in part, without obtaining your consent or approval.
Contact Us
If you have questions about the Terms and Conditions, please mail us at Sofia 1797, Studentski District, 91B Metodi Andonov str., entr. A, ap. 14, Bulgaria.
You can also contact us:
- via phone: +35924373071
- via email at: support@praxon.io
- via this link: https://praxon.io/reach-us/