Introduction
This Refund Policy (“Policy”) outlines the refund procedures and terms governing cryptocurrency transactions on our B2B online crypto exchange. Please read this Policy carefully before engaging in any cryptocurrency transactions with Praxon, owned by Future Horizons EOOD, a company registered at Sofia 1797, Studentski District, 91B Metodi Andonov str., entr. A, ap. 14, Bulgaria, email: support@praxon.io, referred to as “We,” “our,” or “us.”
All Transactions Are Final
All sales and purchases of cryptocurrency conducted through our platform are considered final. We do not accept returns or provide refunds for cryptocurrency purchases. It is essential to exercise caution and ensure the accuracy of your transactions before finalising any purchase.
Technical Issues or High Price Volatility
In cases where a cryptocurrency exchange transaction cannot be processed due to technical issues or high price volatility during the card purchase procedure, Praxon will credit the member’s account with fiat currency. We are committed to resolving technical challenges promptly and ensuring the integrity of our services.
Right to Cancel Orders
Praxon reserves the right to cancel an order or offer an alternative price for our services in rare circumstances. If your order is cancelled, and we have already received FIAT Currency from you for that order, we will adhere to applicable laws and regulations governing refunds.
Refund Process
Refunds will be issued to the same source from which the payment originated. However, we may deduct any applicable costs or expenses incurred during the transfer, including wire transfer charges, currency exchange fees, and payment processing charges.
At our sole discretion, funds may be refunded to an alternative source if you provide the necessary documents and information to verify ownership of the designated account. To comply with anti-money laundering and regulatory requirements, we may request specific documents, including identification documents, copies of credit cards (with specified security measures), bank details, or any other necessary proof to process the refund.
Cryptocurrency Price Volatility
Due to the inherent volatility of cryptocurrencies, refunds for cryptocurrency transactions will be based on the EUR value at the transaction date. We are unable to refund the exact cryptocurrency amount received, taking into account the EUR equivalent at the time of the transaction. Any costs and expenses incurred will be deducted from the refund.
Fraud Prevention
Praxon maintains a strict stance against fraudulent and illegal activities. We reserve the right to cancel orders without issuing refunds or decline refund requests if we suspect any fraudulent or illegal activity on your part.
Refund Processing Time
Refunds will be processed promptly, within a maximum of 7 (seven) business days from the cancellation of an order, provided all necessary information and documentation have been provided to us in compliance with this Policy.
Contact Us
If you have questions about this Refund Policy, please mail us at Sofia 1797, Studentski District, 91B Metodi Andonov str., entr. A, ap. 14, Bulgaria.
- via phone: +35924373071
- via email at: support@praxon.io
- via this link: https://praxon.io/reach-us/
We appreciate your understanding and cooperation in adhering to this Policy.